Terms & Conditions

The cairnsdirectory.com.au website is owned and operated by SoDutch (ABN 77 973 807 422), trading as Cairns Directory.

In these terms and conditions,

  • The expressions "we," "us," and "our" refer to the Cairns Directory business and its owners.
  • The expression “users” refers to each individual or entity using the Cairns Directory website.
  • “Cairns Directory” refers to us as a business.
  • “Cairns Directory website” and “the website” refer to our website platform cairnsdirectory.com.au.

By completing the user registration and/or the listing submission process on the Cairns Directory website, you agree to be bound by these Terms and Conditions.

Before you begin to use the services on the website, we need to outline for you to read and understand the Terms and Conditions of your use of the website and Cairns Directory services.

The Terms and Conditions (as published on the website) together with any additional terms, conditions, notices, and disclaimers published on the website and any documents available for download on the website (Terms and Conditions) regulate your use of the website.

Through your use of the website and Cairns Directory services, you acknowledge and agree that the Terms and Conditions constitute the rules and conditions of access to, use of, and supply of information from the website.

Please take time to continually review our terms and conditions, along with the privacy policy. If you use or continue to use the website and services provided by Cairns Directory, you acknowledge and agree that you accept to abide by and be bound by the Terms and Conditions and any ongoing changes made by us.

All Terms and Conditions that govern your use of the website (including disclaimers) may be amended by us from time to time by posting those amendments on the website without any notice to you. Those amendments apply to your next usage of the website. You are responsible for ensuring that you regularly review the website and these Terms and Conditions. If you do not agree to any of the Terms and Conditions or any subsequent changes to them or become dissatisfied with the services provided by Cairns Directory, you should immediately stop using the services of Cairns Directory.

Applicable Law

The Terms and Conditions which govern your use of the website will be governed by the laws of Queensland, Australia.

Registration & Onboarding

The ability to publish a listing requires user registration. Each User may only have one Account on the website. As part of a listing, a valid Australian Business Number (ABN) can be provided, which will be listed publicly on the website. While Cairns Directory endeavors to validate ABNs, it is the responsibility of the User to ensure the ABN used is accurate. Any liability for non-compliance with taxation laws is the sole responsibility of the User.

The website may request users to submit information regarding their qualifications, certifications, skills, and experience, which may also be listed publicly on the website. Each User agrees to provide accurate, current, and complete information during the registration process and update such information to keep it accurate, current, and complete. Cairns Directory reserves the right to suspend or terminate any account and listings if any information provided to Cairns Directory proves to be inaccurate, not current, incomplete, offensive, or does not meet community standards.

Cairns Directory reserves the right to modify or delete any general information you submit to the website in order to enhance the services we provide to you and other Cairns Directory users. It is the User’s responsibility to keep its Account details and password confidential. The User is liable for all activity on their Account. The User agrees that it will not disclose its password to any third party and that it will take sole responsibility for any activities or actions under its Account, whether or not it has authorized such activities or actions. If a User wishes to cancel its Account, please send an email to info@cairnsdirectory.com.au with your cancellation request.


From time to time, the website will generate automated emails to registered users, or website users will send emails and messages to one another through the website. Emails sent by the website or through the website are considered a part of the Cairns Directory website.

Should you no longer wish to receive our emails, you may send an email to info@cairnsdirectory.com.au with a request to unsubscribe.

General Information

Information on the website is for general information only. Cairns Directory provides the website and its functions to the users “as is,” and the User uses the website at their own risk. The content published on the website is provided for information purposes only and is not intended as, nor do they constitute legal, financial, or expert advice or to be in any way relied upon by you without undertaking your own independent verification. Information provided on the website has been derived from sources believed to be accurate at the time of compilation, and no warranty is made as to the accuracy of the content.

Cairns Directory does not make any representation or warranty that any user is reputable or will act in good faith or according to their terms of engagement. Cairns Directory and its staff are not liable for any engagements made through the website.

Cairns Directory will not be liable for any loss arising out of the use of the information on the website or provided by any business you engage through the website, nor any interruption, delay, or impairment in the functioning, operation, or availability of the website, exposure to or transmission of any computer virus, or malfunction in equipment or software. As a user of the website, you should make your own inquiries and obtain independent advice based on your specific circumstances prior to making any decisions.

Your Conduct

As a condition of your use of the website, you warrant to Cairns Directory that you will not use the website for any purpose that is prohibited by the Terms and Conditions or that is illegal or unlawful. You agree to abide by all applicable laws and regulations.

While not an exhaustive list, you agree not to:

  1. Use the website to offend others (which shall be judged in the absolute opinion of Cairns Directory)
  2. Publish, or in any way distribute or disseminate any information that is unlawful, obscene, defamatory, offensive, private, or inappropriate (which shall be judged in the absolute opinion of Cairns Directory)
  3. Engage in any spamming, unsolicited emailing of the users of the website (which shall be judged in the absolute opinion of Cairns Directory)
  4. Make available any files that contain viruses or other computer codes, files, or programs designed to interfere with the functioning of other software or hardware.

Cairns Directory has no lawful obligation to monitor your or anyone else’s use of the website. However, Cairns Directory reserves the right at all times to monitor, retain, and disclose any information as necessary to satisfy any applicable law, legal process, or governmental request.

Limitation of Liability

Cairns Directory will have no liability for any expense, cost, liability, loss, damage, claim, demand, or proceeding (whether under statute, contract, equity, tort, including negligence, indemnity, or otherwise), that is arising from or in connection with any use of the website, and/or any inaccessibility of the website, and/or any information on the website which is incorrect, incomplete, or not up-to-date, and/or any disclosure of any User’s information.


You indemnify and release Cairns Directory and its directors, employees, agents, contractors, affiliates from and against any claims, demands, proceedings, losses, and damages of every kind and nature including solicitor’s fees, made by you or any third party due to or arising (whether directly or indirectly) out of your breach of these Terms and Conditions or your violation of any law or the rights of a third party.

You agree to accept the sole responsibility for the legality of your actions used in the laws which apply to you. You agree that Cairns Directory has no responsibility for the legality of the actions of users of the website.

Transactions between users

Cairns Directory is not involved in any payments/transactions between sub-contractors/contractors or whoever is contracting services, after being introduced via the website. Cairns Directory has no control over the quality, safety, or legality of the content posted on the website by any user, and we cannot guarantee that any service providers who are contracted will actually complete a transaction or act lawfully in using the website. We recommend you perform your own background checks on any businesses/subcontractor before hiring them to work for you.

You are responsible for completing all transactions in which you participate. We do not control, endorse or approve the services provided by the users of the website. In the event that you have a dispute with one or more users of the website, you release Cairns Directory (and our employees) from claims and damages of every kind and nature arising (whether directly or indirectly) out of such dispute.


Please see our privacy policy for information about user privacy.

Consumer Reviews

Cairns Directory allows users of the website to rate and comment on the performance of subcontractors whose business services they have contracted outside of the website. Ratings are applied to the listings.

Sub-contractors/listing owners can make a public reply to the review. Any ratings or reviews reflect the opinion of consumers who have experienced the product or service and do not reflect the opinion of Cairns Directory.

If, in Cairns Directory’s reasonable assessment, a review is untrue, unfair, inaccurate, offensive, or inappropriate, has been written in exchange for payment, additional services, or discounted rates, we may delete the review or ban the user from posting the Review, and in some circumstances, suspend or delete the listing. We do not undertake review of each Review made by a User.

Consequences of Non-Payment

If you do not pay monies owed by the date the payment is due, we will notify you and request immediate payment. If you fail to pay the overdue amount within a reasonable time as set out in the notice, we may suspend, cancel, or limit your access to the website. We process subscription payments off-site. Users can also manage their ongoing payment information and subscriptions using this off-site billing portal.

Breaching Our Terms and Conditions

We may, in our sole discretion, immediately issue a warning, temporarily suspend, or terminate your membership and refuse to provide services to you if;

  1. You breach these Terms and Conditions or Personal Information & Privacy policy;
  2. We are unable to verify or authenticate any information you provide to us.

Suspension and Termination of listings and listing publishers

Listing publishers of the website may have their access to the website suspended or terminated for any length of time for any breach of the Terms and Conditions, as well as, but not limited to;

  1. Providing false or inaccurate information on their listings
  2. Providing false or inaccurate information to Cairns Directory employees or agents;
  3. Receiving too many negative reviews. The amount of negative reviews to warrant action is decided by the Cairns Directory on a case-by-case basis.
  4. Acting as an agent of another business or individual who is not a current paying business member of the website without the written approval from Cairns Directory.

Cancellation of Paid Listing Subscriptions

Paying users of the website can cancel future payments for their subscriptions at any time by following these steps

  1. Visiting https://cairnsdirectory.com.au/account/manage/business-listings while logged in to your account.
  2. Click “Summary” on the listing you wish to cancel.
  3. Click “Manage Subscription” on the listing you wish to cancel.
  4. You will be redirected to an off-site Stripe Billing Portal. In this portal, click “Cancel plan” which will prompt steps needed to cancel your subscription.

Users will be able to access all the features of their Membership up until the end of the current billing period. After this time, the associated listing will become inactive. If a paying user attempts to cancel online but cannot complete the cancellation, an email can be sent to info@cairnsdirectory.com.au which must clearly state the subscription and listing that they wish to cancel. Paying users that have prepaid for any length of time will not be refunded for the unused portion of their membership in accordance with the Refunds Policy.

Refunds Policy

Subject to Australian Consumer Law, Paying Users agree that listing subscription payments are non-refundable. If you are dissatisfied with the website you are free to discontinue using the website, and as such subscription fees you have made to Cairns Directory are not subject to refunds.

In special circumstances or in the case of an event not specifically covered in the Refund Policy, refunds will be given at the discretion of Cairns Directory. Refunds paid in accordance with this Refund policy will be paid within 60 business days via the same method the payment used for the subscription payment.

Updates and features of the Website

Cairns Directory may at any time, change or discontinue any feature of the website including content and functionality.

Promotions & Competitions

In the event of running promotions and/or competitions that involve awarding prizes or other gifts, we may modify the Terms and Conditions and implement additional terms and conditions, which will be communicated to you by posting them on the website at the time of such promotions and competitions.

Third Party Links & Advertising

Cairns Directory may display advertisements, which may or may not contain hyperlinks or buttons that take you to websites operated by third parties. Cairns Directory does not endorse or recommend its advertisers, their products or services, who may be linked on the website.

Contacting Us by using our contact form: Go to contact form. If you require further information regarding our Terms & Conditions or Privacy Policy, please email info@cairnsdirectory.com.au.